This policy describes the information used to handle exchanges, maintain the service and answer requests sent to sol-swap.io. It distinguishes information processed by the website from records visible on the blockchains involved in a transfer.
A payment address or transaction identifier can be linked to a person when combined with other information. Sending funds through a service does not make public blockchain records disappear.
An exchange requires enough information to identify the selected assets, payment and receiving destination. The amount and networks determine how the payment is recognised and how delivery is processed.
The relevant record can include:
The service does not need wallet recovery words or private keys to create these records. Do not include them in a request or attachment.
Technical records support access control, troubleshooting and abuse prevention. Support correspondence supplies the details you choose to provide when asking for help.
Technical information used to operate the website can include connection, session and error records. These records may include network connection details, browser or device information, access times and diagnostic events.
An order-access link should be treated as confidential. Avoid placing it in public screenshots, forums or search-indexable content.
A support enquiry can contain contact information, transaction references, explanations and attachments. Limit the content to what is necessary for the question being investigated.
Documents requested during a review need the designated handling procedure. Do not send identity material to an unverified address or an unsolicited chat account.
Information is processed to provide the requested exchange, identify payments, handle delivery issues, maintain service operation and respond to enquiries. Additional processing may be required for security, applicable compliance duties or resolving a dispute.
The grounds for processing depend on the purpose and applicable legal requirements. Where consent is required for an optional activity, declining that activity should not be confused with refusing the information necessary to perform an exchange.
Processing an order can involve the exchange provider, network infrastructure, hosting, communication and security services used in the deployment. They receive the information necessary for their role under the arrangements that apply to them.
Transfers to another country can depend on where these providers operate. The operator's applicable obligations determine the safeguards required; no particular jurisdiction or transfer mechanism is established merely by a domain name.
Information can also be disclosed where a valid legal obligation or authorised process requires it. This is different from publishing an order record openly.
Public networks can expose payment addresses, amounts and transaction references according to their own design. Other networks reveal different information, so visibility should not be described as identical for every asset.
A request to erase website-held data cannot remove a completed transaction from a blockchain. Receiving platforms and wallet providers may also keep their own records under separate policies.
Records are kept for the period necessary for their purpose and any applicable retention obligation. An unresolved order, dispute, security investigation or legal requirement can affect when deletion is possible.
Different categories can require different handling. Do not assume that removing a support message also removes provider records or a completed blockchain transfer.
Essential session functions can support access to an order and the operation of the website. Optional analytics or other measurement features must follow the actual consent requirements applicable to the deployment.
Use the website's cookie controls to review available choices and manage optional features. The cookie information identifies the purposes of the technologies used.
Email [email protected] with the request and enough context to locate the relevant information. Explain whether you seek access, a correction, deletion or another action available under applicable law.
The operator may need proportionate identity or authority checks before disclosing or changing a record. The response and available action depend on the applicable requirements; do not send a recovery phrase as identification.
See contact instructions for safe enquiry details and review-related handling where an exchange is under review.
This policy is updated when the service's data processing changes. Review the published version when making a request about your information.
Use service information to identify the operating model and exchange and third-party limitations for responsibility boundaries.
These answers address requests about personal information and transaction records. The action available depends on the data concerned and any applicable retention requirements.
Deletion may be limited by an unresolved exchange or applicable obligations. The response to your request explains any applicable retention requirement.
Website data handling cannot rewrite completed public network records. A receiving platform's records also remain under its own policy.
No. A privacy enquiry must not expose the material used to control your wallet.