An exchange can require review when the payment, destination or other information raises a compliance concern. The handling follows the service's review procedures, provider requirements and applicable rules.
A standard order without a permanent trading profile does not establish that every transaction is exempt from verification. Review requests identify the relevant exchange and explain how to provide the requested information.
Screening can consider the payment details, transaction history available to the provider, sanctions exposure and consistency of the exchange information. A review signal does not by itself establish that a customer committed an offence.
The service may need to pause processing while the relevant issue is assessed. Check the order status and support instructions to distinguish a review from an ordinary confirmation delay.
The information requested depends on the reason for reviewing the exchange. The necessary information can differ according to the asset, evidence available and applicable procedure.
Possible categories include:
Do not send documents before receiving a verified request and appropriate submission instructions. Wallet recovery words and private keys are not compliance evidence.
The service must not be used to process unlawful proceeds, evade applicable sanctions, finance prohibited activity or misrepresent the ownership or purpose of funds. Applicable legal requirements and exchange-provider rules determine the restrictions.
A country, asset or direction can also be unavailable under those requirements. Check the available currencies and networks in the form before creating an exchange.
The response depends on the order state and the information available. It can involve requesting clarification, restricting access to a direction, postponing processing or declining an exchange where the applicable procedures require it.
Do not send funds if the order has been stopped or the service requests a fresh quote. Earlier payment instructions should not be treated as permission to proceed after a restriction.
Ask for clarification through the established support channel when the displayed status is unclear. Avoid creating several orders to bypass the same review condition.
Keep the source transaction reference and follow the specific instructions for that payment. Additional handling may be necessary before conversion, delivery or consideration of a return.
A review does not guarantee immediate release or an automatic refund. The available action can be constrained by the provider, network and applicable obligations.
A possible return requires a supported destination and an explanation of any applicable charge. Review the order identifier, amount available to return and applicable charges before confirming a return.
Deposits sent on a wrong chain or in an unsupported token can require a separate technical assessment. Their recovery may be impossible; do not assume that an AML review procedure creates a recovery guarantee.
See exchange stages and payment mismatches for the ordinary process. A delayed confirmation alone is not the same as a compliance review.
Review information is used for the relevant compliance and order-processing purpose. Access, retention and any disclosure must follow the actual procedures and requirements that apply to the operator.
The privacy policy describes the categories involved and distinguishes website records from blockchain data. Applicable obligations may limit an immediate deletion request.
Email [email protected] with the exchange reference and a concise description of the request. Include the existing transaction evidence instead of sending a new payment.
Use support enquiry instructions to assemble the details. Verify the channel before submitting personal documents or sensitive order information.
These answers explain how a review can affect an individual exchange. Follow the verified instructions for that payment rather than treating a general answer as its outcome.
No permanent trading profile and transaction verification are different aspects of the service. A particular exchange may still require additional information.
The outcome depends on the applicable procedure and the state of the transfer. Ask for the specific action, destination requirements and charges rather than assuming an automatic return.
Creating another order does not resolve the issue affecting an existing payment. Follow its review instructions and do not attempt to circumvent applicable controls.